By accessing or using SafeBuyAfrica, you consent to the collection and use of your information as described in this Privacy Policy.
1. Information We Collect
SafeBuyAfrica may collect and process the following categories of information:
a. Account Registration Information. When users create an account, we may collect:
- full name,
- email address,
- mobile phone number,
- password credentials,
- residential or business address,
- username,
- profile image.
b. Identity Verification Information. For seller onboarding, payout verification, compliance review, or high-risk transaction monitoring, we may request:
- government-issued identification,
- bank account details,
- date of birth,
- business registration information,
- selfie/photo verification,
- tax or regulatory documentation where applicable.
c. Transaction Information. We collect transaction-related information including:
- order details,
- product purchased or sold,
- amount paid,
- payment reference,
- settlement records,
- delivery information,
- dispute history,
- refund activity.
d. Communication Information. We may collect messages, customer support inquiries, dispute submissions, seller responses, uploaded evidence, and transaction communications.
e. Device and Technical Information. We may automatically collect:
- IP address,
- browser type,
- device identifiers,
- login timestamps,
- cookies,
- operating system,
- geolocation signals where permitted.
2. How We Use Your Information
SafeBuyAfrica uses collected information for legitimate business and operational purposes including:
- account creation and authentication,
- order administration,
- payment verification,
- seller settlement processing,
- fraud detection and prevention,
- compliance monitoring,
- customer support,
- dispute investigation,
- service improvement,
- personalized marketplace recommendations,
- communication of policy notices and service alerts,
- legal and regulatory obligations.
3. Legal Basis for Processing
SafeBuyAfrica processes personal data where necessary for:
- performance of contractual marketplace obligations,
- compliance with applicable laws,
- fraud prevention and security,
- legitimate business interests,
- user consent where required.
4. Payment and Financial Information
SafeBuyAfrica may work with approved payment partners, payment processors, banking channels, settlement providers, and verification partners to facilitate protected transaction processing.
Payment card details are processed through secure payment infrastructure and are not stored directly by SafeBuyAfrica except where operationally required by authorized payment partners.
Bank payout information provided by sellers may be stored for settlement administration and compliance verification.
6. User-to-User Information Display
Certain transaction information may be shared between buyers and sellers where necessary for order fulfilment, including:
- buyer name,
- delivery address,
- seller shop details,
- transaction communication details.
Such sharing is limited strictly to operational marketplace use.
8. Data Security Measures
SafeBuyAfrica implements commercially reasonable administrative, technical, and organizational safeguards to protect user information against:
- unauthorized access,
- misuse,
- disclosure,
- alteration,
- destruction,
- fraudulent compromise.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
9. Data Retention
SafeBuyAfrica retains user information for as long as reasonably necessary to:
- maintain accounts,
- complete transactions,
- resolve disputes,
- comply with payment partner obligations,
- satisfy legal or regulatory requirements,
- investigate fraud or abuse.
SafeBuyAfrica may retain certain records after account closure where required for compliance purposes.
10. User Rights
Subject to applicable law, users may request:
- access to stored personal information,
- correction of inaccurate information,
- deletion of eligible personal data,
- restriction of certain processing,
- withdrawal of consent where consent applies.
SafeBuyAfrica may decline requests where retention is required for legal, security, or compliance obligations.
11. Children's Privacy
SafeBuyAfrica is not intended for use by persons who are not legally permitted to enter binding marketplace transactions under applicable law.
We do not knowingly collect personal information from unauthorized minors.
12. Third-Party Links and Services
The Platform may contain links or integrations to third-party payment systems, logistics systems, analytics systems, or external websites.
SafeBuyAfrica is not responsible for the independent privacy practices of such third parties.
13. International or Cross-Border Processing
Where technology vendors, payment vendors, or support systems operate across jurisdictions, user information may be processed in accordance with lawful contractual safeguards.
14. Policy Updates
SafeBuyAfrica reserves the right to amend this Privacy Policy from time to time. Updated versions become effective upon publication on the Platform.
Continued use of SafeBuyAfrica constitutes acceptance of the revised Privacy Policy.
15. Contact and Data Requests
Users may contact SafeBuyAfrica through official support channels for privacy questions, data requests, or information correction.
By using SafeBuyAfrica, you acknowledge that you have read, understood, and accepted this Privacy Policy.